Dear user, please carefully review the following for optimal use of the platform:

Registering, logging in, and using the platform, or reserving or purchasing products and services constitutes full awareness and acceptance of all terms and conditions stated herein. The terms and conditions stated on the website or application replace all previous agreements.

All principles and procedures of this platform comply with the current laws and regulations of the Islamic Republic of Iran, including regulations of the Civil Aviation Organization, Cultural Heritage, Tourism and Handicrafts Organization, Electronic Commerce Law, and Computer Crimes Law. Users are committed to complying with all applicable laws and regulations when using the website or application services.

In case of any changes to the platform's rules, procedures, or services, amendments will be published and updated on this page. Continued use of the platform services constitutes acceptance of and commitment to the latest version of the rules.

In case of violation of regulations by the user, disruption of the website or application, or infringement of the rights of others, the platform may restrict, suspend, or block the user's access to services or account at the discretion of the competent authorities or as deemed appropriate.

Registration and Account Creation Terms:

Users can use the platform's services and products by registering and creating an account. Users are committed to entering their information correctly, completely, and up-to-date at the time of registration and reservation. The user bears full responsibility for incomplete or incorrect information. Users must promptly update any changes to their personal information in their account.

The user is fully responsible for maintaining their username and password. All actions performed through the account are attributed to the user, even if performed by third parties. The platform may use registered information for legal follow-ups within the framework of the law.

By logging in, registering, or searching for services and products on the website or application, the user consents to receiving notifications, offers, and related messages via SMS, email, or in-app notifications.

Each individual is only allowed to create one account based on their national ID.

Intellectual Property Rights:

Any misuse of the platform's intellectual assets, including name, brand, domain, content, correspondence, designs, and use of similar names or marks that cause confusion, is prohibited. The platform reserves the right to pursue legal action in case of violation.

The official website and application of the platform are the only valid communication channels with users. Any correspondence, contact, or message outside official channels is not endorsed.

All services, products, and content provided on the website and application belong to the platform and are published solely for use within the specified framework. Any extraction, republication, copying, commercial or unauthorized use of content, data, pricing, service specifications, search results, and comparisons is prohibited and subject to legal prosecution.

Publication or adaptation of platform content on the internet or print media is only permitted with attribution and written permission from the platform management.

The platform reserves the right to edit, remove, or republish user-generated content in accordance with applicable laws.

Disclaimer:

The platform provides the sale of flight, train, bus tickets, hotel reservations, and tour purchases through primary suppliers. Responsibility for conditions, regulations, cancellation, refund, delay, penalties, and service delivery lies with the respective suppliers, and the platform has no responsibility in this regard. All these conditions are displayed to the user before purchase, and proceeding with purchase constitutes full awareness and acceptance.

Service delivery is subject to compliance with regulations announced by suppliers and relevant authorities, and these regulations are binding on both parties.

Hotel and accommodation information is provided by the respective providers, and they are responsible for its accuracy. The platform strives to provide up-to-date and accurate information; however, conditions may change.

In case of banking network disruption and deduction from the user's account without completing the purchase process, the deducted amount will be refunded to the user's account according to banking regulations, and the platform has no responsibility in this regard.

User Privacy Policy:

The platform, like other websites, uses cookies and IP collection to improve user experience. Cookies are files created by the browser that help optimize services. Users can manage cookie settings through their browser.

The platform employs standard technical and security measures to protect user information from unauthorized access. However, responsibility for misuse by illegal third parties lies with the perpetrators, and the platform reserves the right to pursue legal action.

Users' personal information is considered confidential and will not be shared with third parties except when necessary for service delivery, contract execution, or as required by competent authorities.

Collected information is used only as necessary for service delivery, system improvement, error review, user experience enhancement, and analytical and marketing activities.

Users agree to refrain from any action that leads to unauthorized access, system disruption, or data damage, and to promptly report such cases to platform support.

Order number and purchase information are confidential and should not be shared with unauthorized persons, except for follow-up through official support channels.

Refund Guide

When can I request a ticket refund?

What documents are needed for a refund request?

How much of the ticket will be refunded to me?

How can I request a refund?

How long until the refund is credited to my account?